Saturday, 3 October 2026

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BT accused of ‘bullying’ customers by pausing broadband in digital landline push

Companies race to switch households to ‘voice over internet protocol’ services by the end of JanuaryBT has been accused of “bullying” customers by temporarily cutting off their broadband to pressure them to upgrade to a digital landline, as providers race to switch households over before the January deadline.Telecoms companies have so far migrated 16-17m lines from the old copper network…

Companies race to switch households to ‘voice over internet protocol’ services by the end of JanuaryBT has been accused of “bullying” customers by temporarily cutting off their broadband to pressure them to upgrade to a digital landline, as providers race to switch households over before the January deadline.Telecoms companies have so far migrated 16-17m lines from the old copper network…

Read the full story on Business | The Guardian

Source: Business | The Guardian

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